Privacy Policy
Your privacy is important to us. This policy explains how lyverosaquel collects, uses, and protects your personal information when you use our self-development platform.
Information We Collect
At lyverosaquel, we collect various types of information to provide you with the best possible experience on our self-development platform. Understanding what information we gather helps you make informed decisions about your privacy.
Personal Information You Provide
When you register for our services or interact with our platform, you may provide us with personal information including:
- Full name and contact details including email address and phone number
- Billing information and payment details for subscription services
- Profile information including your self-development goals and preferences
- Communication preferences and notification settings
- Feedback, reviews, and testimonials you choose to share
Automatically Collected Information
Our platform automatically collects certain information about your device and usage patterns to improve our services:
- Device information including IP address, browser type, and operating system
- Usage data such as pages viewed, time spent on platform, and feature interactions
- Cookie data and similar tracking technologies for personalization
- Location data if you enable location services
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our self-development services. Here's how your data helps us serve you better.
Your personal information is never sold to third parties. We only use your data to enhance your experience on our platform and provide you with relevant self-development resources.
Service Provision and Enhancement
- Delivering personalized self-development content and recommendations
- Processing payments and managing your subscription account
- Providing customer support and responding to your inquiries
- Sending important updates about your account and our services
- Analyzing usage patterns to improve platform functionality
Communication and Marketing
With your consent, we may use your information to send you relevant marketing materials, newsletters, and updates about new features or content that align with your self-development journey. You can opt out of these communications at any time.
Data Sharing and Disclosure
We take your privacy seriously and only share your information in specific circumstances outlined below. Your trust is paramount to us, and we're committed to transparency about when and why we might share your data.
| Sharing Scenario | Purpose | Data Protection |
|---|---|---|
| Service Providers | Payment processing, email delivery, analytics | Contractual data protection agreements |
| Legal Requirements | Compliance with laws, court orders | Minimum necessary disclosure only |
| Business Transfers | Merger, acquisition, asset sale | Continued privacy protection requirements |
We never sell your personal information to advertisers or other third parties. Any sharing of data is done with strict contractual protections in place to ensure your information remains secure and is used only for the specified purposes.
Your Privacy Rights
As a user of our platform, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.
Access and Control Rights
- Right to access all personal information we hold about you
- Right to correct or update any inaccurate information
- Right to delete your account and associated data
- Right to restrict or object to certain types of data processing
- Right to data portability - receive your data in a usable format
- Right to withdraw consent for marketing communications
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and guide you through the process.
Data Security and Protection
Protecting your personal information is one of our highest priorities. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our security infrastructure includes industry-standard encryption for data transmission and storage. We use SSL/TLS encryption for all communications between your device and our servers, ensuring your information remains private during transmission.
- 256-bit SSL encryption for all data transmissions
- Encrypted database storage with regular security audits
- Multi-factor authentication for administrative access
- Regular vulnerability assessments and penetration testing
- Automated backup systems with encrypted off-site storage
Administrative Safeguards
Beyond technical measures, we maintain strict administrative controls to ensure only authorized personnel can access your data, and only when necessary for providing our services or resolving support issues.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Understanding our retention practices helps you make informed decisions about your data.
Retention Periods
- Active account data: Retained while your account remains active
- Inactive accounts: Data deleted after 3 years of complete inactivity
- Payment information: Retained for 7 years for tax and legal compliance
- Support communications: Retained for 2 years for quality assurance
- Usage analytics: Anonymized after 18 months
You can request immediate deletion of your account and associated data at any time. Once deletion is complete, your information cannot be recovered, so please ensure you've downloaded any content you wish to keep.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality
- Preference cookies: Remember your settings and choices
- Analytics cookies: Help us understand how you use our platform
- Marketing cookies: Enable personalized content recommendations
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our platform.
International Data Transfers
As our platform serves users globally, your information may be transferred to and processed in countries other than Australia. We ensure all international transfers comply with applicable privacy laws and maintain appropriate safeguards.
Transfer Safeguards
When transferring data internationally, we use standard contractual clauses approved by relevant authorities and ensure our service providers maintain equivalent levels of data protection. Your information receives the same level of protection regardless of where it's processed.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our platform after policy changes indicates your acceptance of the updated terms.
This policy was last updated on January 15, 2025. Previous versions are available upon request for your reference.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
lyverosaquel Privacy Team
2 Elizabeth St, Melbourne VIC 3000, Australia
Phone: +61 2 4923
6135
Email: privacy@lyverosaquel.sbs
We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal information.